Privacy Notice

Timberoakus.com is owned and operated by Shanghai Yangli Ruiheng E-Commerce Co., Ltd. This Privacy Notice explains how we collect, use, share, and protect personal information when you visit Timberoakus.com, create an account, place an order, or contact our customer support team.

By using Timberoakus.com, you agree to the practices described in this Privacy Notice.

1. Information We Collect
We may collect the following types of information:

• Contact information: name, email address, phone number, shipping address, and billing address.

• Order information: products purchased, order value, payment status, and order history.

• Payment information: payment method details are processed by third-party payment providers. We do not store full payment card numbers on our servers.

• Device and usage information: IP address, browser type, device type, pages visited, and interactions with our website.

• Customer support information: messages, emails, photos, videos, or other information you provide when contacting us.

• Marketing preferences: your preferences for receiving promotional communications.

2. How We Use Information
We use personal information to:

• Process, fulfill, and deliver orders.

• Communicate about orders, shipping, returns, refunds, and customer service requests.

• Improve our website, products, and services.

• Prevent fraud, unauthorized activity, and misuse of our website.

• Comply with legal obligations and enforce our Terms of Service.

• Send marketing communications where permitted by law and subject to your preferences.

3. How We Share Information
We may share information with:

• Service providers: payment processors, shipping carriers, fulfillment partners, IT providers, analytics providers, and customer support tools.

• Business partners: suppliers or fulfillment partners when necessary to complete your order.

• Legal authorities: when required by law, regulation, legal process, or to protect our rights, customers, or the public.

• Business transfers: in connection with a merger, acquisition, reorganization, or sale of assets.

We do not sell personal information in the traditional sense. If applicable law provides you with a right to opt out of certain sharing, you may contact us at service@timberoakus.com.

4. Cookies and Similar Technologies
We may use cookies, pixels, and similar technologies to operate our website, remember preferences, analyze traffic, and support marketing. You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Notice, including order fulfillment, customer support, legal compliance, dispute resolution, and fraud prevention.

6. Security
We use reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information. You may also have the right to opt out of certain marketing communications. To exercise these rights, contact us at service@timberoakus.com.
If you are a California resident, you may have additional rights under California privacy laws. We will not discriminate against you for exercising applicable privacy rights.

8. Children’s Privacy
Timberoakus.com is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

9. International Transfers
Your information may be transferred to and processed in countries other than your country of residence, including China and other countries where our service providers operate. We take reasonable steps to ensure appropriate safeguards are in place.

10. Changes to This Privacy Notice
We may update this Privacy Notice from time to time. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of Timberoakus.com after changes are posted means you accept the updated Privacy Notice.

11. Contact Us
If you have questions about this Privacy Notice or how we handle personal information, please contact us:

Timberoakus
Operated by: Shanghai Yangli Ruiheng E-Commerce Co., Ltd.
Address: Room A403-3, Building 5, No. 1188 Jiangyue Road, Minhang District, Shanghai, China
Email: service@timberoakus.com
Phone: +86 13212735201
Service Hours: 9AM–6PM